Building Manager
Gender: Female
Nationality: Cambodian
Work Experience
Building Manager
- May 2016
to Present
Syphon Design Apartment. - Phnom Penh
● Employee’s management rules and regulation
● Drafting and updating emergency plans and evacuation procedures, checking to ensure all the emergency system are always active.
● Preparing agreements for tenant, updating the content to minimize any risk and ensure the payment terms and condition is setted properly.
● Monitoring maintenance budgeting and draft the expenses cost over the building renovating process.
● Recruiting new employee, contractor for building improvement as needed.
● Fill in the occupancy and maintain the great service to existing tenant
● Cross check and monitor all task assign to admin, accountant and all staffs including maintenance and housekeepers.
● Evaluating employee performance, encourage them and providing direction, correction, or additional training to ensure an up standard service are provided to tenants and potential tenant.
● Resolving complaints, problems, and requests from tenants, suppliers, employees or any other external matters.
● Assisting with emergency matters.
● Setting up promotion and MKT campaign to get the occupancy occupied.
● Negotiating to get the best deal from tenant (rental rate), suppliers (lowest cost).
● Expenses/incomes financial reports to the owner.
● Checking all administrative document with all the expenses, income and tax document.
● Minimize the expenses and ensure that all employees are in their full potential.
● Observe the properties status and competitor, developing marketing strategies to stay ahead of the competitor
● Maintain great relationship to all real estate agencies, tenant, potential client and suppliers.
Hotel Manager
- March 2015
to May 2016
Cozy Boutique Hotel - Phnom Penh
Responsibilities- Establish good relationship with existing and potential clients.
- Develop MKT strategies to increase sale volume and maintain the good review from web based.
- Cross check administrative works.
- Handle with all management web booking system like booking.com, hotels.com & Expedia.
- Arrange room reservation, set up pricing & promotion base on season
- Contact and close deal with companies, travel agencies and other hotels for corporate deal.
- Welcome all guests, inspect with all hotel facilities and services to ensure guest’s comfort stay.
- Customer’s focus, handle all guests comment and complaint to find out an acceptable solution.
- Manage staff’s performance and set up working policy.
- Review all admin document.
- Salary, expense & income reports to hotel owner.
- Promote hotel image through social media, promotion campaign.
Sale & Marketing
- June 2012
to February 2015
Oskall Contact Center Co.,Ltd (Bangkok) - Bangkok
Responsibilities:
● Direct sale - target client are foreign investor or entrepreneur
● Handle customer’s complaints and maintain customer’s relationship
● Customer supports - technical and consultancy
● Promotional campaign and marketing plans
● Website development
Administrative officer
- November 2009
to August 2012
Huawei Technology (Cambodia) Co.,Ltd - Phnom Penh
- Transportation management (30-40 vehicles) - Bidding, rental payment and contract renewal, maintenance, fuel expense and reports.
- Provide the secretarial and administrative services to the Head Department (Expats) - Daily appointment, trips arrangement including ticket booking and visa processing for both management and clients.
- Assist supervisor with event and exhibition organizing with potential clients.
- Office expenses - Purchase request (PR), purchase order (PO), payment and reports.
- Simcard arrangement - payments and draft letter to operator companies both prepaid and Post-paid card.
- Self performance evaluation reports every six months.
Customer Service Officer
- September 2006
to August 2008
Nokia Care Center - Phnom Penh
Responsibilities:
● Handling customer’s complaints
● Welcoming customers, receiving phone calls
● Doing daily reports and perform other tasks assigned by manager.
Education
MA in Business Management
- 2011
to 2013
Stamford International University (Bangkok Campus) - Thailand
BA in Accounting
- 2007
to 2010
Vanda Institute - Cambodia
Language
English (Fluent)
,
Chinese (Mandarin) (Fair)
,
Thai (Fair)
,
Khmer (Native)