• Establish good relationship with existing and potential clients.
• Develop MKT strategies to increase sale volume and maintain the good review from web  based.
  
• Cross check administrative works.
• Handle with all management web booking system like booking.com, hotels.com &  Expedia.
  
• Arrange room reservation, set up pricing & promotion base on season
• Contact and close deal with companies, travel agencies and other hotels for corporate deal.
• Welcome all guests, inspect with all hotel facilities and services to ensure guest’s comfort  stay.
• Customer’s focus, handle all guests comment and complaint to find out an acceptable  solution.
• Manage staff’s performance and set up working policy.
• Review all admin document.
• Salary, expense & income reports to hotel owner.
• Promote hotel image through social media, promotion campaign.
  

● Direct sale - target client are foreign investor or entrepreneur

● Handle customer’s complaints and maintain customer’s relationship

● Customer supports - technical and consultancy

● Promotional campaign and marketing plans

● Website development

• Transportation management (30-40 vehicles) - Bidding, rental payment and contract  renewal, maintenance, fuel expense and reports.
• Provide the secretarial and administrative services to the Head Department (Expats) -  Daily appointment, trips arrangement including ticket booking and visa processing for both management and clients.
  
• Assist supervisor with event and exhibition organizing with potential clients.
• Office expenses - Purchase request (PR), purchase order (PO), payment and reports.
•  Simcard arrangement - payments and draft letter to operator companies both prepaid and  Post-paid card.
  
• Self performance evaluation reports every six months.
  

● Handling customer’s complaints

● Welcoming customers, receiving phone calls

● Doing daily reports and perform other tasks assigned by manager.