Software Solution

Gender: Male
Nationality: Cambodian

Work Experience

Software Solution

- 2012 to Present

Khmer Information Technology (KIT), - Phnom Penh

Infomation Technology

•    Almost 2 Years in Outsourced employee in position IT Support and Data Center assign to British American Tobacco (Cambodia) Limited:
•    Providing 1st line technical support, answering support queries via phone an email.
•    Remote administration and management of customer premises equipment.
•    To log and priorities system and user support calls for the second line support team.
•    Carrying out user administration and set up.
•    Recording an action faults as reported on: PCs, servers, laptops and mobile.
•    Determining the nature of faults and the steps required to rectify it.
•    Closing the job when normal service is resumed.
•    The update and maintenance of the IT service desk authorized user’s database.
•    Track monitor and report on all.
•    Help Desk incidents within defined customer service levels.
•    Responsible for diagnosing and resolving hardware, software an end users problems.
•    Acting as the first point of contact for all IT and technical queries.
•    Developing the infrastructure and systems to meet the company’s needs.
•    Working within a TCP/IP network environment, including DHCP, DNS an Ethernet, involved in the rollout of software updates and patches.
•    Investigate specialist and complex IT support issues.
•    Communicating with third party technical specialists.
•    Configuring and managing backup and restore procedures.
•    Maintaining a wide range of computer hardware and software.
•    Identifying and reporting on the budgetary implications of IT projects an upgrades.
•    Provide secondary support for LAN administration.
•    Responsible for allocating work to junior staff an induction training for new staff.
•    In-depth knowledge of Microsoft Windows client operating systems, XP, Vista, 7 / Windows and Microsoft Office up to Office 2003-2010.

IT Helpdesk Technician

- 2011 to 2012

British American Tobacco - Phnom Penh

Tobacco

•    2 Months in position IT Helpdesk Technician:
•    Providing technical support over the phone to all IT users.
•    Handling incoming incidents via the phone / e-mail promptly an effectively.
•    Diagnosing and resolving a wide range of technical issues over the phone.
•    Take ownership of a call and seeing it through to closure.
•    Escalating calls an issues where necessary to senior managers and team leaders.
•    Investigating an implementing ways of reducing calls to the Help Desk.
•    Ensuring that all call details are captured an entered in the logging software.
•    Updating support documentation.
•    Answering and responding to all calls and requests within agreed time scales.
•    Keeping customers updated as to progress.
•    Provide troubleshooting and configuration support for client desktop and networking environment.


Education

BA in Information Technology in Network Technology

- 2007 to 2010

Build Bright University - Cambodia


Skill

Microsoft Office (Word, Excel, PowerPoint) , Email (Outlook, IBM Lotus Notes)

Language

English (Fair) , Khmer (Native)

About Me

PROFESSIONAL TRAINING
December, 2014 SUNRISE Information Center
Certificate of Course Completion CCNA Routing & Switching: Routing & Switching Essentials.
January, 2011 SUNRISE Information Center
Certificate of Cisco Certified Network Association (Discovery: Networking for Home and Small Businesses).
June, 2010 SUNRISE Information Center
Certificate of IT Essentials: PC Hardware and Software.

Last updated: 3 years ago
Download: 5
View: 960773
ID: 508

Resumes you may be interested in

Software Solution

Khmer Information Technology (KIT),

Cambodian

Work Experience

Software Solution

Khmer Information Technology (KIT), - Phnom Penh

2012 to Present

Infomation Technology

IT Helpdesk Technician

British American Tobacco - Phnom Penh

2011 to 2012

Tobacco

Education

BA in Information Technology in Network Technology

Build Bright University - Cambodia

2007 to 2010

Skill

Microsoft Office (Word, Excel, PowerPoint) , Email (Outlook, IBM Lotus Notes)

Language

254 (239) , 236 (237)

About Me

PROFESSIONAL TRAINING
December, 2014 SUNRISE Information Center
Certificate of Course Completion CCNA Routing & Switching: Routing & Switching Essentials.
January, 2011 SUNRISE Information Center
Certificate of Cisco Certified Network Association (Discovery: Networking for Home and Small Businesses).
June, 2010 SUNRISE Information Center
Certificate of IT Essentials: PC Hardware and Software.

Resumes you may be interested in