Job ID: 22772    Views: 97

Customer Service Officer (Battambang, Koh Kong, Poipet)

Are you looking for an exciting opportunity in ISP?

EZECOM, Cambodia’s premium internet service provider, was found in 2007 to serve the rapidly expanding business and residential market in Cambodia. Our Company has incorporated its own Fiber Optic, world Class Data center, VoIP, VPN, Cloud services and other VAS services for enterprise solutions with our world class 24/7 technical support.

We are now looking for dynamic, energetic and committed candidates to fill the below vacancy:

Customer Service Officer             - Based in Battambang (01 Position)

                                                            - Based in Koh Kong (01 Positions)

                                                            - Based in Poipet (01 Positions) 

Job Purpose: To provide a professional customer service to the company’s client and ensure that all customer’s feedback or complaint are effectively addressed and work closely with all relevant stakeholders to improve the customer service that may necessary. 

RESPONSIBILITIES

  • Handle the customer question, complaints and billing with the highest degree of courtesy and professionalism.
  • Offers alternative solutions where appropriate with the objective of retaining customer's benefits.
  • Handle work transactions in connection with activation of new customer accounts in BS2 system.
  • Answers customer requests or inquiries concerning services, billing, claims, and reports problem areas.
  • Responsible for improving customer retention through programs and service provided to the Customer.
  • Make recommendations according to customer’s needs on features, accessories, and upgrades service plan.
  • Respond to customers in a polite and courteous manner, especially in stressful situations.
REQUIREMENT

Education and Experience:

  • Bachelor's degree graduated.
  • At least 1 years working experienced with related field.

Minor Qualification:

  • Language proficiency in English, Chinese speaking ability is an advantage,
  • Good computer knowledge – MS Office.
  • Experience with ISP/telecom/IT market is advantaged.
  • Previous customer relation (telephone support) experience.
  • Excellent telephone manner.
  • Strong customer focus with experience with superior negotiation skills and billing skills.
  • Excellent interpersonal skills.
HOW TO APPLY

Interested candidates should submit their applications, Cover Letter clearly indicating Position applied for, with current photo and the expected salary to HR Department at EZECOM Office or via email. Competitive salary and benefits will be offered based on qualifications and experiences. 

Head Office: #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground floor, Phnom Penh:

  • E-mail              : careers@ezecom.com.kh
  • Tel                               : 077 77 17 85
  • Applied Position          : (Please specify position title here)
  • Deadline                      : 31-March-2017

 Please state the place you would like to apply for;

Only short- listed candidates will be contacted for interview.



Posting Date: 01 Mar, 2017
Closing Date: 31 Mar, 2017
Hiring: 03 Positions
Job Type: Full-Time,
Ad Type: Premuium