Technical Service Supervisor (Bavet, Kampong Som)
Are you looking for an exciting opportunity in ISP?
EZECOM, Cambodia’s premium internet service provider, was found in 2007 to serve the rapidly expanding business and residential market in Cambodia. Our Company has incorporated its own Fiber Optic, world Class Data center, VoIP, VPN, Cloud services and other VAS services for enterprise solutions with our world class 24/7 technical support.
We are now looking for dynamic, energetic and committed candidates to fill the below vacancy:
Technical Service Supervisor - Based in Bavet (01 Positions)
- Based in Kampong Som ( 01 postion )
Purpose of Job:
- Leading Service and Support Team to successfully resolve Technical Issues with EZECOM provided services for EZECOM Customers.
- Technical Support Team (Hold EZECOM Support Team)
- Provides quality service by enforcing quality and customer service standards.
- Contributes to team effort by accomplishing related results as need.
- Maintains professional and technical knowledge by attending educational (internal)
- Keep staff members on time for appointments.
- Keep records of service and keep system data up to date.
- Identify skill gaps for staff and suggest solutions to improve their skill.
- Perform daily support team under control theirs schedule.
- Assist work on with any commercial project technical as required.
- Monitor Service and support team effectiveness and keep records.
- Find solutions for difficult service situations.
- Suggest improvements to management.
- Perform quality service to deliveries EZECOM customer.
- Perform quick and proactive for solving customer’s problems with internet connection.
- Encourage and foster a teamwork and knowledge sharing environment with staff.
- Be prompt to perform actions to assist EZECOM customers.
- Promptly escalate issues and concerns to management as required.
- Follow-up Colleagues inside EZECOM to provide service to EZECOM customers.
- Maintain good communication with other EZECOM Staff.
- Maintain good relationships with EZECOM customers (and potential customers) Face-to-Face, phone, E-Mail and SMS.
- Pass details of potential customers or upgraded sales leads to the EZECOM Sales Team.
- Report customer’s complaints or request or suggestion to Customer Care Supervisor or Manager.
- Follow EZECOM Processes, Policies and Procedures.
- Bachelor Degree in Computer Science or other related fields;
- At least three year-experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, XDSL, Fibre Optic and other internet related technologies;
- Experience with common computer operating systems and Internet related Applications eg; Microsoft Windows, Internet Explorer, Emails;
- Ability to organize own and others schedules.
- Ability to work effectively in a busy environment and under pressure.
- Ability to Solve Problems.
- Excellent Interpersonal and communication skills for both Khmer and English (verbal & written). Multi-language skills are preferable.
- Ability to travel on company business, potentially to other provinces.
- Tertiary qualifications related to the IT and or Communications field are desirable.
- Prior Work Experience in the IT and or Communication field are desirable.
- Prior experience as a Team Leader or Supervisor is desirable.
- Punctual, Patient and Enthusiastic.
- Flexible to work outside of normal business hours when required.
- Ability to work effectively in a team environment.
- Ability to learn quickly and willing to show initiative.
HOW TO APPLY
Interested candidates should submit their applications, Cover Letter clearly indicating Position applied for, with current photo and the expected salary to HR Department at EZECOM Office or via email; Competitive salary and benefits will be offered based on qualifications and experiences;
Head Office: #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground floor, Phnom Penh:
- E-mail : firstname.lastname@example.org
- Tel : 077 77 17 85
- Deadline : 31-March-2017
Please state the place you would like to apply for.
Only short- listed candidates will be contacted for interview
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