Customer Service Executive (USD 400-500)
SML is a global apparel branding and packaging group of companies serving an international clientele consisting of top fashion brands and some of the largest retailers in the world.
Our wide range of high quality products include woven and printed fabric labels, RFID and EAS labels, heat transfers, printed paper products, variable data tags and labels, packaging, specialty trims, etc.
With presence in over 30 countries, we are committed to effectively and efficiently serving the worldwide needs of our clients and exceeding their expectations in quality, price, service and speed.
Position: Customer Service Executive (USD 400-500)
- Handle job well who assigned by supervisor
- SOP set up in terms of account management and order management
- Build customer service culture and ensure high customer satisfaction on SML
- Ensure on time delivery to meet customers' expectation
- Ensue data accuracy to customer & operation team
- Handle daily, weekly and monthly report to supervisor
- Join in training to get full fill understanding about handling orders/queries.
- Maintains work flow by monitoring steps of the process
- One years of working experience with customer services, solving problem… Experience on label/garment/printing is more appreciated.
- Good in speaking, writing, reading English, good in Chinese will be an advantage.
- Good at computer skill of Microsoft Words, Microsoft Excels, Microsoft PowerPoint
- Be Smart, honest, friendly, hard working, able to work under pressure, careful, active, teamwork and considerable
- Good problem solving & communication skill with internal & external
Salary and Benefits
- Salary (negotiation)
- Food allowance 1.5 USD per day
- 13th month’s Salary bonus
- Yearly Salary review
- NSSF ( National Social Security Fund)
- Accident and Health Care insurance (24H)
- 18 days Annual Leave and Public holiday