Job ID: 28935    Views: 657

Inbound Contact Centre Consultant

An exciting opportunity has just come for you to join ANZ Royal as Inbound Contact Centre Consultant


This role will provide back office support to ANZ Royal departments. The CC Consultant will also perform administrative and customer service tasks for internal customers with the same level of service professionalism provided to our external customers.

Key accountabilities include –

  • Ensure compliance with Bank policies and procedures and local statutory requirements to minimise any potential loss to the Bank.
  • Provide on the phone a unique experience of Superior Customer Service by using 5 star service and great competencies to handle the call.
  • Provide answers to the customers at the first point contact by answering any general enquiry, providing the needed information and/or refer customer to the right person.
  • Satisfy Customer request by taking appropriate action to solve the issue
  • Support the other department as internal customer by providing them highly professional Support.
  • Ability to leverage sales opportunities and refer the customer to the branches.
  • Handling customer complaints or refer them to appropriate area for action
  • Keeping the customer up to date with the progress of any escalated enquiries
  • Create an environment that promotes active selling and an easy and friendly whilst on the phones.


To be successful in this role, you will ideally bring the following:

  • Completion of tertiary qualifications is preferred but not essential.
  • Excellent in English. Other languages are advantages 
  • Strong Customer Service skills, commitment and a desire to satisfy the customer.
  • Good listening and problem solving skills
  • Previous telephone experience in handling customer calls
  • Skills in supporting business development planning, documentation and implementation
  • High level analytical skills with the ability to think laterally and the flexibility to be able to work in an environment of change.
  • General PC literacy and keyboard skills
  • Demonstrated high level interpersonal and communication skills
  • Thorough knowledge of bank procedures, products and services 


ANZ is a leading regional bank with representation in 34 markets, focusing on core markets in Australia, New Zealand and Asia Pacific. As we continue our journey to build our global business and support our customers, we’re committed to attracting and retaining the best talent. We’ve made it our business to be an organisation where people strive, and are rewarded, for excellence.

At ANZ, we aim to create a work environment where employee differences are valued, such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion. We also offer flexible working options catered towards employee and business needs.

We connect you to a world of opportunity.


Interested candidates are required to APPLY HERE.

For more information, please contact us:

Tel: 023 999 000 (Recruitment Team - Extension number: 1111 or 1115)

Deadline of application: 20 July, 2017

Posting Date: 12 Jul, 2017
Closing Date: 20 Jul, 2017
Job Type: Full-Time,
Job location: Phnom Penh,
Industry: Banking
Ad Type: Top-10