Job ID: 33773    Views: 10536

VARIOUS POSITIONS

Exciting Career Opportunities 

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. At the end of June 2016, we had US$718 billion in assets under management and administration, and in the previous 12 months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK.

We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

To support the business growth in Cambodia, we are looking for dynamic and result-oriented individuals to fill in the position of:

 

01 - Insurance Specialist_ Group Life (Sales) (02 Positions Based in Phnom Penh)

02 - Insurance Specialist (Sales)    (10 Positions Based in Phnom Penh)

                                                           (02 Positions Based Battambang)

                                                           (02 Positions Based in Sihanoukville)

                                                           (02 Positions Based in Kampong Cham)

                                                           (02 Positions Based in Siem Reap)

03 - Manager, Business Development   (01 Position Based in Phnom Penh)

04 - Senior Specialist, Application Development  (02 Positions Based in Phnom Penh )

05 - Actuarial Analyst        (01 Position Based in Phnom Penh )

06 - Agency Manager        (02 Positions Based in Sihanoukville, (01 Positions Based in Phnom Penh)

07 - Training Manager       (01 Position Based in Sihanoukville)

08 - Director, Operations  (01 Position Based in Phnom Penh)

09 - Officer, Group Life and Employee Benefits (01 Position Based in Phnom Penh)

10 - Finance Intern (3 months)  (01 Position Based in Phnom Penh)

11 - Senior Officer, Agency Administration  (01 Position Based in Phnom Penh)

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01 - Insurance Specialist_ Group Life (Sales)                 (02 Positions Based in Phnom Penh)

KEY RESPONSIBILITIES:

  • The Insurance Specialist is responsible for providing life insurance solutions to clients 
  • Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs 
  • Strengthen the long-term relationships with clients by providing excellent customer service 
  • Perform other tasks as required

QUALIFICATION:

  • Candidate must posse at least Bachelor's/ College Degree 
  • Work experience in sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply Must be self-driven and highly motivated 
  • Personable, with good interpersonal and communication skills

 

02 - Insurance Specialist (Sales)           (10 Positions Based in Phnom Penh)

                                                                  (02 Positions Based Battambang)

                                                                  (02 Positions Based in Sihanoukville)

                                                                  (02 Positions Based in Kampong Cham)

                                                                  (02 Positions Based in Siem Reap)

KEY RESPONSIBILITIES:

  • The Insurance Specialist is responsible for providing life insurance solutions to Bank's clients
  • Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs
  • Strengthen the long-term relationships with clients by providing excellent customer service
  • Perform other tasks as required.

QUALIFICATION:

  • Candidate must posse at least Bachelor's/ College Degree
  • Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply
  • Must be self-driven and highly motivated
  • Personable, with good interpersonal and communication skills

 

03 - Manager, Business Development                   (01 Position Based in Phnom Penh)

KEY RESPONSIBILITIES:

  • The Business Development Manager is responsible for providing life insurance solutions to Bank's clients
  • Provide necessary training/coaching  and supervision to ensure success of insurance sales
  • Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs and to deliver sales target of the company
  • Strengthen the long-term relationships with clients by providing excellent customer service
  • Develop and maintain a positive working environment for team members
  • Perform other tasks as required.

QUALIFICATIONS:

  • At least 5 years’ experience in financial industry
  • Bachelor degree in Marketing, Business, Finance or related field is preferred
  • Work experience in bancassurance sales is highly preferred for but those with sales and marketing experience gained from banking, FMCG, and other industries are also encouraged to apply
  • Must be self-driven , highly motivated and have strong leadership and influencing skills
  • Personable, with good interpersonal and communication skills
  • Proven track record in sales management and people management are definite advantage
  • Knowledge of insurance product in particular and the financial services industry in general
  • A vested interest in keeping abreast of the industry and market trends
  • Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills
  • Strong networking, innovative and strategic skills
  • Ability  to influence cross-functional teams without formal authority
  • Good presentation skills

 

04 - Senior Specialist, Application Development  (02 Positions Based in Phnom Penh )

KEY RESPONSIBILITIES:

  • Responsible for assisting the implementation of various projects for application systems
  • Participate in analysis, design, coding, testing and implementation throughout the whole development cycle
  • Work with local and regional team in delivering the projects
  • Perform other related tasks as requested 

QUALIFICATION:

  • University degree in any computer related discipline is preferred
  • 1- 3 years relevant working experience with solid experience in .Net and Database server (Oracle is an advantage)
  • Sound knowledge of system development life cycle (SDLC) standard
  • Sound knowledge of system development with .NET
  • Prior working experience in life insurance or financial industry is an advantage
  • Computer literate in MS Word, Excel and PowerPoint
  • Proven analysis and problem solving skills
  • Strong communication and interpersonal skills
  • Able to work effectively in a fast paced and demanding environment and under pressure
  • High sense of quality and strong personal drive
  • Good command of spoken and written English
  • Fast learner with high commitment

 

05 - Actuarial Analyst    (01 Position Based in Phnom Penh )

KEY RESPONSIBILITIES:

  • Designing, pricing and assessing the risk of life insurance products, and implementing the new products.
  • Valuation of life insurance products to ascertain the reserves the company should set up
  • Monitoring the experience of the products sold
  • Financial reporting to the regulators

QUALIFICATION:

  • Possess outstanding academic results esp. in the area of Mathematics, Statistics or Business disciplines
  • MS Office
  • Possess good analytical and problem solving skills
  • Demonstrate good interpersonal and communication skills in English
  • Display leadership potential and are active in extra-curricular activities.

 

06 - Agency Manager    (02 Positions Based in Sihanoukville)

                                        (01 Positions Based in Phnom Penh)

KEY RESPONSIBILITIES:

  • Recruit quality insurance sales people
  • Provide necessary training, coaching and supervision to ensure success of insurance sales people
  • Build, manage and supervise own sales team to deliver sales target of the company
  • Build new relationships and strengthen existing client relationships
  • Oversee and organize team activities to ensure cohesiveness of team and productivity of team members
  • Develop and maintain a positive working environment for team members

QUALIFICATIONS:

  • Bachelor degree in Marketing, Business, Finance or related field is preferred
  • Proven track record in sales management and people management a definite advantage
  • Good at using MS Office
  • Knowledge of insurance product in particular and the financial services industry in general
  • A vested interest in keeping abreast of the industry and market trends
  • Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills
  • Sales focus, results driven, relationship building, professional maturity, teamwork and self-confidence
  • Strong networking skills

 

07 - Training Manager  (01 Position Based in Sihanoukville)

KEY RESPONSIBILITIES:

  • Reporting to Head of Agency Training, the successful incumbent is responsible for providing effective sales training and coaching programs for sales management personnel at different career stage.
  • Identify, develop and deliver training and coaching programs related to sales using a variety of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
  • Constantly analyze training needs of IS to develop new training programs or modify and improve existing programs for better result
  • Conduct industry surveys to identify latest promotional activities
  • Develop and organize training manuals, multimedia visual aids, and other educational materials as required
  • Prepare, control and monitor training budget and cost review for department
  • Perform other tasks as required

QUALIFICATIONS:

  • Bachelor Degree holder in Education, Human Resources, Business Administration or related field is preferred
  • Experiences in front-line sales, sales training or people development role for at least 2-3 years
  • Practical knowledge of sales process a must
  • Knowledge of life insurance products will be an advantage but not a must
  • Energetic with initiatives and self-motivated
  • Ability to work with people - project management skills are essential
  • Good interpersonal, analytical and communication skills both in Khmer and English

 

08 - Director, Operations           (01 Position Based in Phnom Penh)

KEY RESPONSIBILITIES:

  • Ensuring the business operates within the company's mission statement
  • Keeping employees motivated and organizing appropriate training
  • Working with department heads and senior management to get the best performance from staff.
  • Improve the operational systems, processes, and policies in support of organizations mission-specifically, support better management reporting, information flow and management, business process and organizational planning.
  • Manage and increase the effectiveness and efficiency of Support Services, through improvements to each function as well as coordination and communication between support and business functions.
  • Engage in long-term planning, including an initiative geared toward operational excellence.
  • Development of individual program budgets
  • Supervise and coach managers/Supervisors and other direct subordinates.
  • Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization.
  • Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations, and procedures.
  • Human Resources - Plan the use of human resources. Participate in recruitment process and placement of required staff. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.
  • Production - Coordinate and monitor the work of various departments involved in production. Monitor performance and implement improvements. Manage quality and quantity of employee productivity.
  • Communication - Monitor, manage and improve the efficiency of support services and facilitate coordination/communication between support functions.
  • Sales, Marketing, and Customer Service - Manage customer support. Plan and support sales and marketing activities.
  • Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
  • Manage overall front and back office activities, including customer service area and ensures that the needs of customers are being satisfied. The aim is to provide excellent customer service.

QUALIFICATION:

  • Demonstrated commitment to high professional ethical standards and a diverse workplace
  • Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
  • Excels at operating in an fast pace, community environment
  • Excellent people manager, open to direction and +Collaborative work style and commitment to get the job done 
  • Requires proven Industry relevant work experience of 3-10 years
  • Knowledge and experience in organizational effectiveness and operations management
  • Knowledge of business and management principles and practices
  • Knowledge of financial and accounting principles and practices
  • Knowledge of human resource principles and practices
  • Knowledge of project management principles and practices
  • Knowledge and experience in organizational effectiveness and operations management implementing best practices.
  • Budget development and oversight experience
  • Ability to challenge and debate issues of importance to the organization
  • Ability to look at situations from several points of view
  • Persuasive with details and facts
  • Delegate responsibilities effectively
  • High comfort level working in a diverse environment
  • Information technology skills
  • Excellent computer skills and proficient in excel, word, outlook, and access
  • Excellent communication skills both verbal and written
  • Excellent interpersonal skills and a collaborative management style.
  • Critical thinking and problem solving skills
  • Planning and organizing
  • Decision-making
  • Communication skills
  • Persuasiveness
  • Influencing and leading
  • Delegation
  • Team work
  • Negotiation
  • Conflict management
  • Adaptability
  • Stress tolerance
  • Bachelor's degree for entry into the field. Acceptable majors might include business, finance, management, or economics. Training in any of these areas should provide future operations directors with the ability to analyze finances, communicate professionally, identify legal issues, and improve productivity.
  • A master's degree in business administration, supply chain management, finance, or economics is preferred

 

09 - Officer, Group Life and Employee Benefits (01 Position Based in Phnom Penh)

KEY RESPONSIBILITIES:

  • To assist on renewal business
  • Sending the Notice Renewal to client and follow up,
  • Collecting last updated data file from customer and send to underwriting team to generate renewal quotation;
  • Assist with document collection, follow up on payment, contract delivery, new membership card delivery for successful  renewal businesses
  • Submit the renewal quotation, invoice, receipt and agreement  for customer and collect premium back to company;
  • Coordinating client when having medical check by informing to operation team;
  • Follow up on any other pending cases.
  • Messenger and Logistics 
  • To serve as a messenger for Group Life & Employee Benefits Department  to deliver documents between Manulife office and our partners (eg. vendors and group policy owners)
  • Preparing and controlling stock on requested gifts or materials for IS/TL/SM when needed;
  • Any other tasks as assigned

QUALIFICATION:

  • Newly fresh graduate or degree in related field.
  • At least six months working experiences in works related to admin/customer services.
  • Existing corporate clients of Manulife, vendors.

 

10 - Finance Intern (3 months)                    (01 Position Based in Phnom Penh)

KEY RESPONSIBILITIES:

  • Assist in payment and collection process
  • Assist in booking transaction in finance system
  • Assist in month end closing

QUALIFICATION:

  • Applicants should be Business, Finance, or Accounting majors
  • Basic knowledge in Accounting and Operation systems.
  • Proficient in Microsoft Excel, Word is required.

 

11 - Senior Officer, Agency Administration                    (01 Position Based in Phnom Penh)

KEY RESPONSIBILITIES:

  • New Agent Administration (IA application List, IA Contract Issuance and Registration)
  • Agency Maintenance upon authorized request (Promotion, Termination, Demotion)
  • Ensure quality agent filing system (ensure IA applications and contracts are timely scan and well organized)
  • Generate and Issue Daily/Weekly/Monthly MIS reports ( to Agency, HR, Compliant and Finance: Attendance, Daily Sales, Email Account, NSFF etc)
  • IA Appeal/ Complaint/ Enquiry Handling
  • Maintain Quality of the Procedures Documents
  • Perform system testing (UAT) for all system enhancement initiatives relating to Agency Admin processes
  • Simplify processes and look for opportunities for automation to minimize manual work and improve accuracy (prevent human errors)
  • Perform other tasks as required.

QUALIFICATION:

  • Bachelor degree in Business, Finance or related field is preferred
  • Proven track record in payroll administration is preferred
  • MS Office Skills
  • Strong analytical, sound of judgment and knowledge, technical skills, and implementation skills, demonstrated ability to effectively manage multiple tasks in his / her functional area
  • Team Work, focused, results driven, professional maturity, and self-confidence
  • Demonstrates a strong and high interpersonal skills and able to interact with people at all level
  • Ability to work well in competitive, fast paced– with strong problem solving skills
  • Work efficiently and accurately and able to work under pressure and independently, a team player who is self-motivated and able to work independently with minimal supervision
  • Detail oriented with patience on detail paper works and record setup in system
  • Take ownership of the problems and issues to create a positive experience and improve working process
  • Have a strong character and able to consider and advice on the consequences of various courses of action
  • Proactively create opportunities to resolve or prevent problems in keeping with the role
  • Working with WING

 

HOW TO APPLY

Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by clicking on Click here for current opportunities. For more details please contact Ms. Kimleng Moul via kimleng_moul@manulife.com. Or Ms. Choury Chim via choury_chim@manulife.com. Application should be submitted before     01 December 2017.  Only shortlisted candidates will be contacted.