Airfreight Manager, Customer Service Coordinator Airfreight Export, Sales Executive

The Panalpina Group is one of the world's leading providers of supply chain solutions. The company combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 75 countries, and it works with partner companies in a further 90 countries. Panalpina employs 15,000 people worldwide who deliver a comprehensive service to the highest quality standards. With commitment to grow in Cambodia market, we are searching for:

01. Airfreight Manager (1 Position)

 This role is responsible for the BU affairs of the Air Freight product. He/she will work closely with the other products/functions, as well as with the Country Head of Air Freight.

The primary purposes of this role are:

•    To execute the Air Freight Product strategy, and escalate when necessary
•    To own and manage the Air Freight product P&L for the Business Unit to achieve EBIT as per agreed targets
•    To ensure the appropriate staffing in the Air Freight team(s) and to drive future-oriented workforce planning, in line with productivity targets
•    To effectively manage and be overall accountable for the performance of the Air Freight operations teams
•    To drive change management
•    To execute the global Air Freight standards & guidelines at Business unit level
•    To monitor operational performance of carriers and escalate to Country Head of Air Freight when appropriate

Key Responsibilities:

General Management and Leadership

•  Ensure execution of the Air Freight strategy in the Business Unit Air Freight organization
•  Ensure access to appropriate data to effectively manage the BU Product P&L
•  Drive effective and future-oriented resource planning in the BU Air Freight organization, in line with productivity targets: place the right people into the right roles and hire talent with the right skills to make a career, not only to fill current vacancies
•  Effectively manage the performance of the BU Air Freight teams, coach and support the team leaders as necessary
•  Drive change management in the BU Air Freight organization
•  Update and support rolling forecast estimates on a monthly basis
•  Monitor performance against annually agreed Product KPI’s and initiate corrective actions, escalate to Country Air Freight when necessary
•  Ensure strict adherence to the Panalpina Code of Conduct

Drive profitability

•  Actively manage the BU Air Freight Product P&L by managing vendor cost and by ensuring profitability in the day-to-day operations
•  Drive actions to maximize profit on file level and to eliminate loss-making files
•  Together with the Forwarding Order Controllers, ensure compliance with the Forwarding Order Policy
•  Overall responsibility for file maintenance; shipping run, ASI ratio, DSO, job costing accuracy and others, as per defined targets Product KPI catalogue

​Operational Delivery

•   Ensure consistent achievement of operational standards to meet customer requirements
•   Manage and monitor productivity KPIs against budget, initiate corrective actions
•  Together with the BPT’s, optimize and implement operational standards & guidelines and drive continuous improvement of BU operations
•  Monitor operational performance (sub-contractors, productivity, quality of service, data, incident handling) and initiate, implement and control corrective actions; escalate to Country Head of Air Freight when needed.
•  Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions

Product & Procurement

•  Execute the Air Freight Carrier Strategy in the BU and monitor compliance; escalate to Country Head of Air Freight in case of conflicts,
•  Create relationships, negotiate agreements with and manage subcontractors on BU level in line with Global Standards (e.g. subcontractor management policy); arrange regular review meetings and provide minutes to the Country
•  Responsible for following/enforcing the capacity and procurement strategy in the business unit in line with the Country  product and trade lane strategy
•  Provide input to Country capacity planning (allotments, BSA, consolidation share)
•  Monitor, control and consolidate performance feedback for country review meetings;
•  Responsible for allotment optimization and Ad-hoc capacity buy, in order to optimize cost of sale

Support of Sales Functions

•  Support BU Sales in executing the Sales strategy to fulfill given growth targets
•  Support Sales in creation of customer target lists
•  Ensure that Minimum Selling Rates (MSR) conform to local markets
•  Define market-conform spot rates for local business opportunities
•  Drive actions to increase revenue from local fee-based services (e.g. local charges, customs clearance)
•  Support BU Sales by attending customer meetings as and when required
•  Active engagement in ensuring retention of BU accounts

Quality, Health, Safety & Environment

•   Perform assigned tasks to support Panalpina meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
•   It is the responsibility of all staff to ensure that their day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace

Condition and Requirement:

•  Minimum 5 years of operational air freight experience either on the forwarder or airline side
•  Minimum 2 years of experience in people management and leadership, including recruitment, training & development, coaching, conflict and performance management
•  Graduated in related field
•  Local language (written and spoken)
•  Fluent in English (written and spoken)
•  MS office skills and good knowledge regarding PA IT systems
•  Knowledge of SAP® Transportation Management (TM) of advantage

02. Customer Service Coordinator Airfreight Export (1 Position)

 Position summary:

 Manage the export processing, booking from customers and Carriers.

• Company applications update
• Oversee day to day operational and service related issues. Provide feedback and action required

 Key responsibilities:

• To follow up on customer shipment advices and feedback to customer and overseas stations and make respective shipment arrangement (pickup, booking with airlines etc.).
• Work out quotations for existing customers and providing obtained market information to sales.
• To check and verify documents and update Track & Trace system.
• To carry out approved proposed improvement and changes on procedures and systems made by supervisors.
• To work within SOP’s and quotation from M&S and overseas offices.
• To ensure DDNs (if required by clients) for any delays.
• To inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors standards and services.
• To feedback pre-claim details and status to customers.
• To handle incident management and handles customers inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues.
• To Update IHT for incident shipment
• To verify and post incoming invoices.  
• To handle job costing / control shipping run by obtaining loading confirmation from airlines and/or contractors
• To handles customers statistics and reports.

Condition and Requirement:

• Min. 2 years experience in logistics/ forwarding industry;
• Finished Bachelor degree
• Knowledge of local and overseas custom and regulations;
• Basic geography knowledge;
• Good written and spoken English; Chinese is a plus.
• Good PC skills. Good communication skills.

03. Sales Executive (1 Position)

Position summary:

     Achieve sales plan objectives with assigned SME clients and targets by effectively selling PA’s products.

Key responsibilities:

• Assure the successful client integration.
• Provide information to Territorial Sales Manager (TSM) for sales planning and forecast activities (including prospect qualification and local market intelligence).   
• Execute sales process. Generate business with assigned SME clients and targets in line with the sales plan.
• To support the Head of Marketing & Sales (HMS) and provide Key Account Management when necessary
• To follow up overseas sales lead, instruction and feed back to overseas
• To handle enquiries or divert enquiries from customers to respective departments
• To issue quotations as per instruction of the HMS or the Managing Director
• To be responsible and coordinate with accounts and keep track of the outstanding of assigned customers
• To follow up on claim handling and complaints in close cooperation with operations and with TSM
• Provide client and target information, maintain CRM
• To take up additional tasks to be assigned by superiors

 Condition and Requirement:

• Sales experience within logistic industry (minimum 2 years).
• Management skills
• Good Personal Trait
• Functional/Industry requirements
• Functional experience in air / sea / customs brokerage.
• Sales experience.
• Local market knowledge (customers, competitors, suppliers).
• Expertise and professionalism in customer contacts, understanding of customer requirements, analysis and resolution of problems and complaints

Interested candidates should send CV with recent photo, and cover letter to [email protected] no later than 13th December 2017.

Please state the word of position you apply in the subject field of your email and indicate your salary expectation on your application. Only shortlisted candidates will be notified.

Panalpina World Transport (Cambodia) Co., Ltd. Human Resource Department

Unit C3/6, 3rd floor, Regency Complex C, near Intercontinental Hotel, Samdech Monireth

Blvd (St.217), Sangkat Tomnoubteuk, Khan Chamkarmon, Phnom Penh

Tel: (+855) 99 222 133

Web: www.panalpina.com

Late applicants or applications without the subject field of an email will not be considered.