Call Center (Night Shift)

Foreign Trade Bank of Cambodia (FTB) is Cambodia's first and foremost bank. It has been providing customers with safe and reliable banking services for over 38 years. With our head office in Phnom Penh, we currently operate eleven branches and office in Phnom Penh, Sihanoukville, Siem Reap, Battambang and Kampong Cham province and plan to continue expanding our distribution network. In order to cope with the growth, we are looking for highly motivated and qualified candidates to join with our “Employer of Choice bank”:

• Answer calls professionally and respond to customer’s inquiries as quickly as possible
• Handle and resolve customer complaints
• Provide customers with products and services information
• Identify and escalate priority issues
• Produce call reports and report issue / problem to the supervisor in a timely manner
• Provide outstanding and consistent services to provide solution to customers
• Create and maintain an environment which is easy and friendly experience for customer through highly professional service level
• Research required information using available resources
• Perform other duties as assigned by the supervisor

• Bachelor Degree in Banking or related field
• Experiences in Call Centre operations
• Knowledge of customer service principles and practices
• Knowledge of call centre telephony (Avaya System) and technology
• Being able to deal with all types of people
• Demonstrate superb customer service skills
• Excellent interpersonal and verbal communication skills
• Computer literacy and English language proficiency

Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to: [email protected] or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7Makara Phnom Penh. Only short-listed candidates will be contacted for interview

Please visit our website: http://www.ftbbank.com/vacant-and-career for more available vacancy.