Job Details

Quality & Customer Service Agent

Milvik (Cambodia) Micro insurance PLC.
Posting Date: 12 Feb 2018
Closing Date: 12 Mar 2018
# of hiring: 06
Job Type: Full-Time,
Seniority Level: Experienced Level,
Job location: Phnom Penh,
Ad Type: Premium

MILVIK (CAMBODIA) MICRO INSURANCE Plc., operating under the brand “BIMA”, is a part of Milvik AB and is an international micro insurance company headquartered in Stockholm, Sweden.

BIMA uses disruptive mobile technology to bring insurance and health services to consumers at the bottom of the pyramid, on a scale never before possible. In just six years, BIMA has established itself as one of the fastest-growing and most innovative companies working in emerging markets. We already have thriving operations in 14 markets across Africa, Asia and Latin America. BIMA has been operating in Cambodia since 2014 in partnership with Smart Axiata Co., Ltd.

BIMA is currently looking for a qualified candidate to fill the position below:

JOB TITLE: Quality & Customer Service Agent                       JOB LOCATION:    Phnom Penh

REPORTING TO:    Quality and Customer Service Manager       # OF HIRING    06

KEY RESPONSIBILITIES

  • Make outbound calls to check quality of field and call center sales
  • Listen to inbound & outbound call recordings and record detailed feedback based on specified criteria.
  • Handle incoming customer service queries from both existing & new customers
  • Work with QCS manager to produce daily reports

REQUIRED QUALIFICATIONS    

  • 4th year student in a related discipline is preferred
  • Previous experience in Quality Control and Customer Service is strongly preferred
  • Must have excellent written and verbal communication in Khmer and English
  • Be able to work in rotation shift
  • Excellent IT skills with experience using Microsoft Office
  • Exhibit integrity and a problem-solving & result-focused personality
  • Positive and professional attitude
  • Strong attention to detail

BIMA offers competitive salary and benefits such as working insurance cover, career and personal development opportunities, Staff/Spouse Delivery Benefits, Khmer New Year and Pchum Ben bonuses, financial support for marriage, BIMA health benefits, Five-Day Work Week, public holiday according to labor law, annual salary increments etc.

Only short-listed candidates are invited for an interview!

Interested candidates may send your cover letter and CV to [email protected] or visit us at the following address: #68E1, 1st Floor, The iCON Professional Building, 216 Norodom Blvd., Sangkat Tonle Bassac,

Khan Chamkarmorn, Phnom Penh, Cambodia. Tel: (855) 23 726 721, Website: www.bima.com.kh.



  • Company Milvik (Cambodia) Micro insurance PLC.
    .MILVIK (CAMBODIA) MICRO INSURANCE Plc. is a part of Milvik AB, operating under the brand “BIMA”. BIMA is an international micro insurance company headquartered in Stockholm, Sweden.....

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