Insurance Specialist_ Group Life (Sales) | Insurance Specialist (Sales) | Manager, Business Dev | Sr. Specialist, App. Dev. | Director, Operations | Officer, Agency Service | Training Mgr. | Sr. Officer, Group Operations | Specialist, Business Performance Analytics, Partnership Distribution | Specialist, Business Dev.

Exciting Career Opportunities

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. At the end of June 2016, we had US$718 billion in assets under management and administration, and in the previous 12 months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK.

We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

To support the business growth in Cambodia, we are looking for dynamic and result-oriented individuals to fill in the position of:

01 - Insurance Specialist_ Group Life (Sales)        (02 Positions Based in Phnom Penh)

Key Responsibilities:

• The Insurance Specialist is responsible for providing life insurance solutions to clients  
• Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs  
• Strengthen the long-term relationships with clients by providing excellent customer service  
• Perform other tasks as required

Qualification:

• Candidate must posse at least Bachelor's/ College Degree  
• Work experience in sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply Must be self-driven and highly motivated  
• Personable, with good interpersonal and communication skills

02 - Insurance Specialist (Sales)        (10 Positions Based in Phnom Penh)
                                                         (01 Position Based Banteay Meanchey)
                                                         (01 Position Based in Sihanoukville)
                                                         (02 Positions Based Battambang)
                                                         (02 Positions Based in Kampong Cham)
                                                         (02 Positions Based in Siem Reap)

Key Responsibilities:

• The Insurance Specialist is responsible for providing life insurance solutions to Bank's clients
• Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs
• Strengthen the long-term relationships with clients by providing excellent customer service
• Perform other tasks as required.

Qualification:

• Candidate must posse at least Bachelor's/ College Degree
• Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply
• Must be self-driven and highly motivated
• Personable, with good interpersonal and communication skills

03 - Manager, Business Development    (01 Position Based in Phnom Penh)

Key Responsibilities:

• The Business Development Manager is responsible for providing life insurance solutions to Bank's clients
• Provide necessary training/coaching  and supervision to ensure success of insurance sales
• Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs and to deliver sales target of the company
• Strengthen the long-term relationships with clients by providing excellent customer service
• Develop and maintain a positive working environment for team members
• Perform other tasks as required.

Qualifications:

• At least 5 years’ experience in financial industry
• Bachelor degree in Marketing, Business, Finance or related field is preferred
• Work experience in bancassurance sales is highly preferred for but those with sales and marketing experience gained from banking, FMCG, and other industries are also encouraged to apply
• Must be self-driven , highly motivated and have strong leadership and influencing skills
• Personable, with good interpersonal and communication skills
• Proven track record in sales management and people management are definite advantage
• Knowledge of insurance product in particular and the financial services industry in general
• A vested interest in keeping abreast of the industry and market trends
• Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills
• Strong networking, innovative and strategic skills
• Ability  to influence cross-functional teams without formal authority
• Good presentation skills

04 - Senior Specialist, Application Development    (01 Position Based in Phnom Penh )

Key Responsibilities:

• Responsible for assisting the implementation of various projects for application systems
• Participate in analysis, design, coding, testing and implementation throughout the whole development cycle
• Work with local and regional team in delivering the projects
• Perform other related tasks as requested

Qualification:

• University degree in any computer related discipline is preferred
• 1- 3 years relevant working experience with solid experience in .Net and Database server (Oracle is an advantage)
• Sound knowledge of system development life cycle (SDLC) standard
• Sound knowledge of system development with .NET
• Prior working experience in life insurance or financial industry is an advantage
• Computer literate in MS Word, Excel and PowerPoint
• Proven analysis and problem solving skills
• Strong communication and interpersonal skills
• Able to work effectively in a fast paced and demanding environment and under pressure
• High sense of quality and strong personal drive
• Good command of spoken and written English
• Fast learner with high commitment

05 - Director, Operations    (01 Position Based in Phnom Penh)

Key Responsibilities:

• Ensuring the business operates within the company's mission statement
• Keeping employees motivated and organizing appropriate training
• Working with department heads and senior management to get the best performance from staff.
• Improve the operational systems, processes, and policies in support of organizations mission-specifically, support better management reporting, information flow and management, business process and organizational planning.
• Manage and increase the effectiveness and efficiency of Support Services, through improvements to each function as well as coordination and communication between support and business functions.
• Engage in long-term planning, including an initiative geared toward operational excellence.
• Development of individual program budgets
• Supervise and coach managers/Supervisors and other direct subordinates.
• Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization.
• Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations, and procedures.
• Human Resources - Plan the use of human resources. Participate in recruitment process and placement of required staff. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.
• Production - Coordinate and monitor the work of various departments involved in production. Monitor performance and implement improvements. Manage quality and quantity of employee productivity.
• Communication - Monitor, manage and improve the efficiency of support services and facilitate coordination/communication between support functions.
• Sales, Marketing, and Customer Service - Manage customer support. Plan and support sales and marketing activities.
• Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
• Manage overall front and back office activities, including customer service area and ensures that the needs of customers are being satisfied. The aim is to provide excellent customer service.

Qualification:

• Demonstrated commitment to high professional ethical standards and a diverse workplace
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
• Excels at operating in an fast pace, community environment
• Excellent people manager, open to direction and +Collaborative work style and commitment to get the job done  
• Requires proven Industry relevant work experience of 3-10 years
• Knowledge and experience in organizational effectiveness and operations management
• Knowledge of business and management principles and practices
• Knowledge of financial and accounting principles and practices
• Knowledge of human resource principles and practices
• Knowledge of project management principles and practices
• Knowledge and experience in organizational effectiveness and operations management implementing best practices.
• Budget development and oversight experience
• Ability to challenge and debate issues of importance to the organization
• Ability to look at situations from several points of view
• Persuasive with details and facts
• Delegate responsibilities effectively
• High comfort level working in a diverse environment
• Information technology skills
• Excellent computer skills and proficient in excel, word, outlook, and access
• Excellent communication skills both verbal and written
• Excellent interpersonal skills and a collaborative management style.
• Critical thinking and problem solving skills
• Planning and organizing
• Decision-making
• Communication skills
• Persuasiveness
• Influencing and leading
• Delegation
• Team work
• Negotiation
• Conflict management
• Adaptability
• Stress tolerance
• Bachelor's degree for entry into the field. Acceptable majors might include business, finance, management, or economics. Training in any of these areas should provide future operations directors with the ability to analyze finances, communicate professionally, identify legal issues, and improve productivity.
• A master's degree in business administration, supply chain management, finance, or economics is preferred

06 - Officer, Agency Service (01 Position Based in Phnom Penh)

Key Responsibilities:

• Prepare and edit correspondence, communications, presentations and other related documents
• File and retrieve documents and reference materials
• Conduct research, assemble and analyses data to prepare reports and documents
• Establish and maintain calendars, deadline reminders and other related duties
• Record, transcribe and distribute minutes of meetings
• Monitor, respond to and distribute incoming communications
• Interact with incoming visitors and external clients
• Co-ordinate project-based work
• Perform other tasks as required from time to time

Qualification:

• Bachelor degree in related fields is preferred
• Good knowledge of standard office administrative practices and procedures
• Excellent verbal and written in English and Khmer
• Good organizational, time management and problem solving skills
• Attention to details and accuracy
• Proficient computer skills in MS Office Suite

07 - Training Manager    (01 Position Based in Banteay Meanchey)

Key Responsibilities:

• Identify, develop and deliver training and coaching programs related to sales using a variety of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
• Constantly analyze training needs of IS to develop new training programs or modify and improve existing programs for better result
• Conduct industry surveys to identify latest promotional activities
• Develop and organize training manuals, multimedia visual aids, and other educational materials as required
• Prepare, control and monitor training budget and cost review for department
• Perform other tasks as required

Qualifications:

• Bachelor Degree holder in Education, Human Resources, Business Administration or related field is preferred
• Experiences in front-line sales, sales training or people development role for at least 2-3 years
• Practical knowledge of sales process a must
• Knowledge of life insurance products will be an advantage but not a must
• Energetic with initiatives and self-motivated
• Ability to work with people - project management skills are essential
• Good interpersonal, analytical and communication skills both in Khmer and English

08 - Senior Officer, Group Operations    (01 Position Based in Phnom Penh)

Key Responsibilities:

• Handling application submission, account check list, pre-underwriting, contract printing, commission release, new account set-up
• Building and nurturing corporate client relationships and full responsibility over renewal premiums and persistency
• Responsible for renewal premiums billing, unsettled premiums, and refund unused premium.
• Prepares all documentations all group claims cases of the department for approval of claims committee.
• Provide operations support, including but not limited to billing and collection, system and data management, client relationship management
• Implement changes in the terms and conditions of the policy contract according to clients’ requirements
• Identify improvements in processes and services.
• Ensure compliance with billing & collection and group administration guidelines, AMLATF, KYC, audit requirements and Risk Management.  
• Ascertain proper workload distribution, provide technical guidance to junior staff, equip team with proper skills through participation in company training/development programs, and develop a second in line in Group Admin.
• May be assigned other duties/responsibilities from time to time from management

Qualifications:

• Bachelor degree in Business related field is preferred
• Experience in client management, knowledge of group and corporate insurance, Process management, and Developing Standards
• Customer service background
• Computer literate in MS Word, Excel and PowerPoint
• Possess customer-oriented personality
• Excellent interpersonal, communication and problem solving skills
• Strong analytical skill
• Demonstrate initiative, commitment, responsibility, integrity, and strong work ethic
• Attention to details and accuracy

09 - Specialist, Business Performance Analytics, Partnership Distribution         (01 Position Based in Phnom Penh)

Key Responsibilities:

• Work with Bancassurance sales team to gather, consolidate and analyze data as directed by Business Performance Analytics Manager
• Closely monitor and check accuracy and completeness of data reported from the sales team
• Assist where necessary analytical reasoning on performance metrics (daily, weekly, quarterly, yearly or ad hoc)
• Identity any process improvement opportunities in the performance, seeking automation whenever possible
• Track campaign performance, including all existing bank partners and sales campaigns
• Other tasks assigned by line manager
• Qualifications:
• Degree in Math, Finance or Computer Science or other related field.
• 1-2 years’ experience as a business analyst or similar technical or support roll is a plus.
• Basic on Microsoft Excel, Word and PowerPoint is a must.
• Outlook Email and internet usage
• Fast learner
• Good English in both communication and written
• Strong analytical, problem solving, presentation, and writing (technical writing skills).
• Ability to work independently with minimum supervision.

10 - Specialist, Business Development        (01 Position Based in Phnom Penh)

Key Responsibilities:

• Contribute to the total revenue of the company by delivering sales targets for the branches without IS and earn quarterly bonus based on performance and annual VIP
• Work with bank partner key person to make sure the business running on track
• Negotiate to Bank partner to implement strategy and activity planning
• Analyze sales indicator in each province to provide strategy and solution
• Control Sales process to make sure the activity is on track so the result will achieve the business plan
• Join with Bank Partner to motivated Bankstaff by Refreshment
• Share initiatives to Bank staff to increase sales (Company Presentation)
• Provide relevant training to bank staff, solving customers’ complaints and coordinate or respond to customers’ queries.
• Needs to travel from one province to another province on a frequently basis and as required
• Adopt Partnership Department’s  culture of professionalism, integrity, effectiveness, dynamic, and customer centric attitude contributing to internal environment
• Undertake relevant training and personal development course as mapped by HR Department

Qualifications:

• High school degree/Bachelor
• Customer Service/relationship skill
• Problem solving skill
• Experiences in sales is a plus
• Proficient in Microsoft Excel, Microsoft Word, Outlook
• English and Khmer

How to Apply

Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by clicking on Click here for current opportunities. For more details please contact Ms. Kimleng Moul via [email protected]. Or Ms. Choury Chim via [email protected].
Application should be submitted before 25 February 2018.  Only shortlisted candidates will be contacted.