Job Details

Insurance Specialist_ Group Life (Sales) | Insurance Specialist (Sales) | Manager, Business Development | Senior Specialist, Application Development | Director, Operations | Specialist, Business Performance Analytics, Partnership Distribution | Specialist, Business Development | Receptionist | Call Center Representative | Manager, Group Credit Life Operations | Specialist, Group Credit Life | Recruitment & Sales Promotion Mgr.

Manulife

Exciting Career Opportunities

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. At the end of June 2016, we had US$718 billion in assets under management and administration, and in the previous 12 months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK.

We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

To support the business growth in Cambodia, we are looking for dynamic and result-oriented individuals to fill in the position of:


01 - Insurance Specialist_ Group Life (Sales)  
     (02 Positions Based in Phnom Penh)

Key Responsibilities:

  • The Insurance Specialist is responsible for providing life insurance solutions to clients  
  • Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs  
  • Strengthen the long-term relationships with clients by providing excellent customer service  
  • Perform other tasks as required

Qualification:

  • Candidate must posse at least Bachelor's/ College Degree  
  • Work experience in sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply Must be self-driven and highly motivated  
  • Personable, with good interpersonal and communication skills


02 - Insurance Specialist (Sales)
        (10 Positions Based in Phnom Penh)
                                                         (01 Position Based Banteay Meanchey)
                                                         (01 Position Based in Sihanoukville)
                                                         (02 Positions Based Battambang)
                                                         (02 Positions Based in Krong Soung)
                                                         (02 Positions Based in Siem Reap)

Key Responsibilities:

  • The Insurance Specialist is responsible for providing life insurance solutions to Bank's clients
  • Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs
  • Strengthen the long-term relationships with clients by providing excellent customer service
  • Perform other tasks as required.

Qualification:

  • Candidate must posse at least Bachelor's/ College Degree
  • Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply
  • Must be self-driven and highly motivated
  • Personable, with good interpersonal and communication skills


03 - Manager, Business Development  
 (01 Position Based in Banteay Meanchey)

Key Responsibilities:

  • The Business Development Manager is responsible for providing life insurance solutions to Bank's clients
  • Provide necessary training/coaching  and supervision to ensure success of insurance sales
  • Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs and to deliver sales target of the company
  • Strengthen the long-term relationships with clients by providing excellent customer service
  • Develop and maintain a positive working environment for team members
  • Perform other tasks as required.

Qualifications:

  • At least 5 years’ experience in financial industry
  • Bachelor degree in Marketing, Business, Finance or related field is preferred
  • Work experience in bancassurance sales is highly preferred for but those with sales and marketing experience gained from banking, FMCG, and other industries are also encouraged to apply
  • Must be self-driven , highly motivated and have strong leadership and influencing skills
  • Personable, with good interpersonal and communication skills
  • Proven track record in sales management and people management are definite advantage
  • Knowledge of insurance product in particular and the financial services industry in general
  • A vested interest in keeping abreast of the industry and market trends
  • Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills
  • Strong networking, innovative and strategic skills
  • Ability  to influence cross-functional teams without formal authority
  • Good presentation skills


04 - Senior Specialist, Application Development
    (01 Position Based in Phnom Penh )

Key Responsibilities:

  • Responsible for assisting the implementation of various projects for application systems
  • Participate in analysis, design, coding, testing and implementation throughout the whole development cycle
  • Work with local and regional team in delivering the projects
  • Perform other related tasks as requested

Qualification:

    • University degree in any computer related discipline is preferred
    • 1- 3 years relevant working experience with solid experience in .Net and Database server (Oracle is an advantage)
    • Sound knowledge of system development life cycle (SDLC) standard
    • Sound knowledge of system development with .NET
    • Prior working experience in life insurance or financial industry is an advantage
    • Computer literate in MS Word, Excel and PowerPoint
    • Proven analysis and problem solving skills
    • Strong communication and interpersonal skills
    • Able to work effectively in a fast paced and demanding environment and under pressure
    • High sense of quality and strong personal drive
    • Good command of spoken and written English
    • Fast learner with high commitment

    05 - Director, Operations    (01 Position Based in Phnom Penh)

    Key Responsibilities:

    • Ensuring the business operates within the company's mission statement
    • Keeping employees motivated and organizing appropriate training
    • Working with department heads and senior management to get the best performance from staff.
    • Improve the operational systems, processes, and policies in support of organizations mission-specifically, support better management reporting, information flow and management, business process and organizational planning.
    • Manage and increase the effectiveness and efficiency of Support Services, through improvements to each function as well as coordination and communication between support and business functions.
    • Engage in long-term planning, including an initiative geared toward operational excellence.
    • Development of individual program budgets
    • Supervise and coach managers/Supervisors and other direct subordinates.
    • Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization.
    • Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations, and procedures.
    • Human Resources - Plan the use of human resources. Participate in recruitment process and placement of required staff. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.
    • Production - Coordinate and monitor the work of various departments involved in production. Monitor performance and implement improvements. Manage quality and quantity of employee productivity.
    • Communication - Monitor, manage and improve the efficiency of support services and facilitate coordination/communication between support functions.
    • Sales, Marketing, and Customer Service - Manage customer support. Plan and support sales and marketing activities.
    • Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
    • Manage overall front and back office activities, including customer service area and ensures that the needs of customers are being satisfied. The aim is to provide excellent customer service.

    Qualification:

    • Demonstrated commitment to high professional ethical standards and a diverse workplace
    • Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
    • Excels at operating in an fast pace, community environment
    • Excellent people manager, open to direction and +Collaborative work style and commitment to get the job done  
    • Requires proven Industry relevant work experience of 3-10 years
    • Knowledge and experience in organizational effectiveness and operations management
    • Knowledge of business and management principles and practices
    • Knowledge of financial and accounting principles and practices
    • Knowledge of human resource principles and practices
    • Knowledge of project management principles and practices
    • Knowledge and experience in organizational effectiveness and operations management implementing best practices.
    • Budget development and oversight experience
    • Ability to challenge and debate issues of importance to the organization
    • Ability to look at situations from several points of view
    • Persuasive with details and facts
    • Delegate responsibilities effectively
    • High comfort level working in a diverse environment
    • Information technology skills
    • Excellent computer skills and proficient in excel, word, outlook, and access
    • Excellent communication skills both verbal and written
    • Excellent interpersonal skills and a collaborative management style.
    • Critical thinking and problem solving skills
    • Planning and organizing
    • Decision-making
    • Communication skills
    • Persuasiveness
    • Influencing and leading
    • Delegation
    • Team work
    • Negotiation
    • Conflict management
    • Adaptability
    • Stress tolerance
    • Bachelor's degree for entry into the field. Acceptable majors might include business, finance, management, or economics. Training in any of these areas should provide future operations directors with the ability to analyze finances, communicate professionally, identify legal issues, and improve productivity.
    • A master's degree in business administration, supply chain management, finance, or economics is preferred


    06 - Specialist, Business Performance Analytics, Partnership Distribution
    (01 Position Based in Phnom Penh)

    Key Responsibilities:

    • Work with Bancassurance sales team to gather, consolidate and analyze data as directed by Business Performance Analytics Manager
    • Closely monitor and check accuracy and completeness of data reported from the sales team
    • Assist where necessary analytical reasoning on performance metrics (daily, weekly, quarterly, yearly or ad hoc)
    • Identity any process improvement opportunities in the performance, seeking automation whenever possible
    • Track campaign performance, including all existing bank partners and sales campaigns
    • Other tasks assigned by line manager

    Qualifications:

    • Degree in Math, Finance or Computer Science or other related field.
    • 1-2 years’ experience as a business analyst or similar technical or support roll is a plus.
    • Basic on Microsoft Excel, Word and PowerPoint is a must.
    • Outlook Email and internet usage
    • Fast learner
    • Good English in both communication and written
    • Strong analytical, problem solving, presentation, and writing (technical writing skills).
    • Ability to work independently with minimum supervision.

    07 - Specialist, Business Development        (03 Positions Based in Phnom Penh)

                                                                      (01 Position Based in Kampong Cham)

    Key Responsibilities:

    • Contribute to the total revenue of the company by delivering sales targets for the branches without IS and earn quarterly bonus based on performance and annual VIP
    • Work with bank partner key person to make sure the business running on track
    • Negotiate to Bank partner to implement strategy and activity planning
    • Analyze sales indicator in each province to provide strategy and solution
    • Control Sales process to make sure the activity is on track so the result will achieve the business plan
    • Join with Bank Partner to motivated Bankstaff by Refreshment
    • Share initiatives to Bank staff to increase sales (Company Presentation)
    • Provide relevant training to bank staff, solving customers’ complaints and coordinate or respond to customers’ queries.
    • Needs to travel from one province to another province on a frequently basis and as required
    • Adopt Partnership Department’s  culture of professionalism, integrity, effectiveness, dynamic, and customer centric attitude contributing to internal environment
    • Undertake relevant training and personal development course as mapped by HR Department

    Qualifications:

    • High school degree/Bachelor
    • Customer Service/relationship skill
    • Problem solving skill
    • Experiences in sales is a plus
    • Proficient in Microsoft Excel, Microsoft Word, Outlook
    • English and Khmer


    08 - Receptionist        (01 Position Based in Phnom Penh)

    Key Responsibilities:

    • Support ITC Training:
    • Registration and welcome guest or candidates
    • Assisting all of the training team members on specific tasks or duties as requested or required
    • Print certificate for graduation ceremony
    • Ensuring the accurate and well-entry of data (names list) of each training session
    • Well-arrangement of agency training documents such as training forms and booklet, scanning, printing, and copying.
    • Ensure proper arrangement of  training snacks, lunches, water catering services or foods & logistics, beverage
    • Follow up all candidates to apply the rule of ITC
    • Checking and well-ensuring that at least ½ hour before any training starts such as classroom, sound system, chairs, flip charts, and LCD projector are working well and ready to go for the training.
    • Follow up and keep regular update of the training attendance reports of each trainee in the daily basis
    • Monitor and announce the names of trainees based on the attendance reports to ensure that they are qualified or not-qualified for each initial training course (ITC) examination.
    • Make ITC examination report
    • Prepare ITC material send to allocation Manulife branches SR, BTB, KPC, BMC (Sale Presenter, Project 100, ITC Book and other document related training) on time.
    • Support all events at Academy of Excellence:
    • Activation workshop, graduation ceremony and fast-start client seminar
    • Support facility of Academy of Excellence:
    • Follow up cleaner to clean the class and the other place there are dirty
    • Arrange schedule for cleaners to support during events in PPC

    Qualifications:

    • Good knowledge of reception/ standard office administrative practices and procedures
    • Excellent verbal and written in English and Khmer
    • Good organizational, time management and problem solving skills
    • Attention to details and accuracy
    • Proficient computer skills in MS Office


    09 - Call Center Representative  
         (01 Position Based in Phnom Penh)

    Key Responsibility:

    • Handle customer inquiries both by telephone, email and other means of communication
    • Manage large amounts of inbound and outbound calls such as and not limited to Customer welcome calls, premium due, and past due reminder calls in a timely manner
    • Answers customer inquiries by providing valid and accurate information on a first call resolution
    • Follow company’s call “scripts” when handling different types of calls
    • Identify customers’ needs and provide solutions and/or alternatives if cannot resolve during the first call, escalate unresolved problems immediately to management and follow up to ensure resolution is met
    • Build relationships and engage customers by taking the extra mile to provide pleasant customer experience
    • Maintains call center database
    • Provide customers with product and service information
    • Enter new customer information into system
    • Update existing customer information
    • Follow up customer calls where necessary
    • Document all call information according to standard operating procedures
    • Complete call logs
    • Produce call reports
    • Other tasks assigned by management

    Qualification:

    • Bachelor’s degree
    • A minimum of 1 to 3 years experiences in Customer Service
    • Strong service delivery customer focus & result oriented
    • Ability to meet the client’s requirements and being able to maximize relationships profitability
    • PC literate in MS Office, including Word, Excel, PowerPoint
    • Mature with strong personal drive
    • Strong customer focus and follow-up skills
    • Strong communication and interpersonal skills
    • Good command of spoken and written English and local language
    • Responsible and demonstrated ability to work under pressure


    10 - Manager, Group Credit Life  Operations  
     (01 Position Based in Phnom Penh)

    Key Responsibility:

    • Develop service procedures, policies and standards
    • Keep accurate records and document
    • Analyze statistics and compile accurate reports
    • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
    • Keep ahead of industry’s developments and apply best practices to areas of improvement
    • Control resources and utilize assets to achieve qualitative and quantitative targets
    • Maintain an orderly workflow according to priorities
    • Adhere to and manage the approved budget
    • Define and communicate customer service standards
    • Oversee the achievement and maintenance of agreed customer service levels and standards
    • Direct the daily operations of the Group Credit Life Operations team
    • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
    • Ensure the necessary resources and tools are available for quality customer service delivery
    • Handle complex and escalated customer service issues
    • Monitor accuracy of reporting and data base information
    • Liaise with company management to support and implement growth strategies
    • Co-ordinate and manage GCL projects and initiatives
    • Identify and address staff training and coaching needs
    • Explore with other managers to discuss possible improvements to customer service
    • Follow up on customers' requests in a timely manner and ensure service standards are met
    • Ensure work processes are in accordance with company’s procedures and in compliance with all relevant regulatory guidelines
    • Deliver persistency targets
    • Act as an escalation point for the client
    • Manage staff workload
    • Perform other tasks as assigned by management from time  to time

    Qualification:

    • relevant bachelor's degree
    • Product knowledge
    • Over 5 years combined working experience in Customer Service, Process Improvement, Decision Making, Process management, Staffing, Planning, Budget control, Trend Analysis , Developing Standards
    • Customer service background
    • Computer literate in MS Word, Excel and PowerPoint


    11 - Specialist, Group Credit Life
            (01 Position Based in Phnom Penh)

    Key Responsibility:

    • Building and nurturing corporate client relationships and full responsibility over renewal premiums and persistency
    • Support Operations and Partnership teams on Group Credit Life initiatives which provide end-to-end post-sales support to clients  
    • Handle application submission, new account set-up, pre-underwriting, client data entry, client data maintenance/reconciliation, SMS to clients, certificate printing, policy renewal process and monthly reports
    • Responsible for coordinating with sales force and bank staff; initial, renewal premiums billing, unsettled premiums, refund unused premium and accounting
    • Provide operations support including but not limited to MIS reporting, system enhancement, client relationship management
    • Identify improvements in processes and service
    • Develop client relationship as part of client servicing and persistency management
    • Handling application submission, account check list, pre-underwriting, contract printing, commission release, new account set-up
    • Responsible for renewal premiums billing, unsettled premiums, and refund unused premium.
    • Coordinate claims adjudication
    • Provide operations support, including but not limited to billing and collection, system and data management,
    • Implement changes in the terms and conditions of the policy contract according to clients’ requirements
    • Identify improvements in processes and services.
    • Ensure compliance with billing & collection and group administration guidelines, AMLATF, KYC, audit requirements and Risk Management.  
    • Ascertain proper workload distribution, provide technical guidance to junior staff, equip team with proper skills through participation in company training/development programs, and develop a second in line in Group Admin.  
    • May be assigned other duties/responsibilities from time to time from management

    Qualification:

    • Bachelor degree in Business related field is preferred
    • Over 2 years combined working experience in Customer Service, Process Improvement, Decision Making, Process management, Developing Standards
    • Customer service background
    • Computer literate in MS Word, Excel and PowerPoint
    • Possess customer-oriented personality
    • Excellent interpersonal, communication and problem solving skills
    • Demonstrate initiative, commitment, and responsibility
    • Attention to details and accuracy
    • Service vendors, business partners
    • Policy owners
    • Insurance Advisor/Specialist


    12 - Recruitment & Sales Promotion Manager     
    (01 Position Based in Phnom Penh)

    Key Responsibility:

    • Execute local campus strategy
    • Assess candidates using behavioral based interviewing in order to ensure top quality talent is selected
    • Stay current on recruitment trends by maintaining and enhancing a network of contacts in the industry, participating in industry events and professional associations
    • Partner with university, young dynamic students in the proactive sourcing of talent for critical and sale skill areas in order to build a talent pipeline
    • Create and execute strategic sourcing plans to attract top talent, both passive and active
    • Internally market our services to employees and managers, promoting our value add and expertise
    • Drive the candidate selection process and ensure managers have the tools needed to select the most qualified candidate Manage and/or participate in projects as needed
    • Take a consultative approach with internal and external clients while providing business solutions
    • Lead the support to the sale and promotion activities of Partnership team
    • Conduct market intelligence
    • Provide other strategic support to Chief Partnership Officer

    Qualification:

    • Has a bachelor degree in any field from a reputable university
    • Previous experience in recruitment for a minimum
    • Level of positions sourced includes mostly all sales people in Bancassurance Department
    • Organized and detail oriented with a pro-active approach
    • Demonstrated ability to navigate an environment with multiple and shifting priorities with ease
    • Customer centric attitude coupled with a sense of urgency
    • Advanced knowledge of business unit products, drivers and strategies
    • Exceptional communication skills- crisp and articulate verbal skills in addition to effective written communication required
    • Well networked
    • Be willing to attend many social events, most of which occur after work hours
    • Possess excellent English language ability
    • Be a self-starter and team player


    Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by clicking on Click here for current opportunities. For more details please contact Ms. Kimleng Moul via [email protected]. Or Ms. Choury Chim via [email protected]. Application should be submitted before     10 March 2018
    Only shortlisted candidates will be contacted.




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