Technical Service Officer (Choam Sangam)

• Install Internet and other Communications Connections for EZECOM Customers. 
  
• Resolve Technical Issues for Customers with EZECOM provided services. 
  

• Install internet connection and other communication connections for customer following to procedures;

• Resolve technical issues for customers on the phone and by visiting the customer’s site;

• Keep records of service to customers;

• Keep track of company stock/equipment and property;

• Escalate and report issues and concerns to supervisor and manager as required;

• Perform professional communication with customers by face to face, on the phone and email;

• Provide details of potential customers or upgraded sales leads to the Sales Team;

• Follow up processes, policies, and procedures;

• Any other related tasks as assigned from time to time by Manager.

• Bachelor Degree in Computer Science or other related fields;

• At least one year-experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, XDSL, Fibre Optic and other internet related technologies;

• Experience with common computer operating systems and Internet related Applications eg; Microsoft Windows, Internet Explorer, Emails;

• Be good at speaking and writing in English;

• Ability of Chinese Speaking is a MUST;

• Be good at communication, initiative, patient, and problem solving;

Interested candidates should submit their applications, Cover Letter clearly indicating Position applied for, with current photo and the expected salary to HR Department at EZECOM Office or via email; Competitive salary and benefits will be offered based on qualifications and experiences;

Head Office: #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground floor, Phnom Penh:

E-mail : [email protected]

Tel : 077 973 639

Deadline : 31-March-2018

Please state the place you would like to apply for.

Only short- listed candidates will be contacted for interview